E12 : The Hotel of Tomorrow

Episode Information

Gerry talks about intranet transformation with Mike Cohen, the Director of Productivity Solutions at Hyatt Hotels. Mike is responsible for overseeing strategy, development, and operations for Hyatt’s Communications portfolio including Business Processes, Email, and Intranet platforms. In this episode, Gerry and Mike talk about why data is the center of everything and how AI will augment humans, not replace them.

About Mike Cohen: Mike and his team focus on digitizing internal business processes to make people more productive. He oversees SharePoint, ServiceNow, Yapmo, SmartSheets and also develops enterprise applications for both hotel colleagues and corporate users.