e5 p1 : Synchrony CTO and COO Carol Juel

Episode Information

Ben welcomes Carol Juel, the Executive Vice President, Chief Technology, and Operating Officer at Synchrony Financial, to the podcast. Carol is at the forefront of the firm’s overall IT strategy and digital transformation. Synchrony Financial provides a wide range of financial products, customer solutions, and digital capabilities, and Carol is focused on delivering seamless customer experiences, modernizing the company’s operations, and enhancing engagement with millions of cardholders. In the first part of their conversation, Carol shares her journey in technology, her commitment to diversity in the industry, and the impressive scope and impact of Synchrony Financial.

About Carol Juel: As a business leader and technologist, Carol is responsible for building Synchrony’s technology and operations strategy, including the company’s focus on end-to-end technology and operations solutions. During her more than 25-year career, she has played a significant role in the development of innovative Synchrony solutions for its partners, customers, and employees. Carol is responsible for continuing to evolve new ways of working, including the company’s agile approach, to promote speed and drive innovation.

Carol is a passionate advocate for helping employees grow their careers, with a focus on advancing women in technology. She helped Synchrony join the Marshall Plan for Moms, a movement to center mothers in our economic recovery and value our labor by advocating for policies that support moms. Carol was appointed as board chair of Girls Who Code, a nonprofit helping to close the gender gap in technology, and is the executive sponsor of Synchrony s Girls Who Code Summer Immersion and Club Programs. Carol also serves as the executive sponsor of Synchrony’s Women’s Network, one of eight Synchrony diversity networks that promote diversity, inclusion, and belonging throughout the company.