In the final installment of Ben’s interview with Carol Juel, CTO & COO of Synchrony Financial, Carol delves into the significance of data in developing cutting-edge customer solutions. She also sheds light on the impact of emerging technologies like AI, ML, and ChatGPT in the fintech industry.
About Carol Juel: As a business leader and technologist, Carol is responsible for building Synchrony’s technology and operations strategy, including the company’s focus on end-to-end technology and operations solutions. During her more than 25-year career, she has played a significant role in the development of innovative Synchrony solutions for its partners, customers, and employees. Carol is responsible for continuing to evolve new ways of working, including the company’s agile approach, to promote speed and drive innovation.
Carol is a passionate advocate for helping employees grow their careers, with a focus on advancing women in technology. She helped Synchrony join the Marshall Plan for Moms, a movement to center mothers in our economic recovery and value our labor by advocating for policies that support moms. Carol was appointed as board chair of Girls Who Code, a nonprofit helping to close the gender gap in technology, and is the executive sponsor of Synchrony s Girls Who Code Summer Immersion and Club Programs. Carol also serves as the executive sponsor of Synchrony’s Women’s Network, one of eight Synchrony diversity networks that promote diversity, inclusion, and belonging throughout the company.