Episode 04 | Part One : Rich Miller

Episode Information

This week’s Culture Architect is Rich Miller. In 1995, Miller was the CEO for West Jersey Health System and three years later he played a pivotal role in a merger between West Jersey Health System and Memorial Hospital in Burlington County. That led to the formation of Virtua Health in the marketplace, where Miller would work for 22 years. In part one, Rich shares when he first recognized the importance of culture, why he was inspired to create an employee advisory group, and why building a culture requires ‘heavy lifting’ by CEOs.

About Rich Miller: Richard P. Miller served as president and CEO of Virtua, a non-profit healthcare system offering a full continuum of primary, preventative, wellness, acute, and long-term care.

Miller led Virtua in innovative directions by creating a values-based culture defined by the “Star Initiative,” adopting Six Sigma, and transforming a group of community-based hospitals into technologically advanced regional medical centers. In addition to an enterprise alliance with GE Healthcare, Virtua formed clinical alliances with nationally renowned organizations such as Penn Medicine and The Children’s Hospital of Philadelphia (CHOP).

Rich Miller has been nationally recognized with appointments to the Leadership Advisory Council of the Joint Commission Center for Transforming Healthcare (CTH) and to the Governing Council of Healthcare Executives for the American Hospital Association. He is a Fellow of the American College of Healthcare Executives and served as a trustee of the National Quality Forum.