This week, Jennifer is joined by Susan Dumond, the Chief Employee Experience Officer
at Alorica, a global leader in customer experience solutions. Alorica is made up of more than 100,000 problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social.
About Susan Dumond:
Susan brings more than three decades of expertise to her role as Chief Employee Experience Officer, where she is focused on fostering an environment that lets people do their best work. In this position, Susan leverages her passion for human resources as she prepares the organization for increased automation and efficient delivery of employee experience services.
Prior to joining Alorica, Susan served as SVP, Global Talent at AECOM, where she established an international center of excellence that drove a comprehensive and unified talent strategy for the company. Previously, Susan was VP, Talent and Organization Effectiveness for the Disney-ABC Television Group. During her tenure, she led numerous organizational design initiatives to support new business models, identified and developed top leaders of the company and provided daily counsel to senior leaders. Susan has also served as an executive consultant—delivering strategic change and human resource solutions at IBM, PricewaterhouseCoopers and other firms.
Susan holds a bachelor’s degree in Psychology from Randolph-Macon Women’s College, along with a master’s degree in Organizational Behavior and a doctorate degree in Organizational Psychology—both from the California School of Professional Psychology.