Tony D’s first guest is the legendary Horst Schulze. Horst is one of the founding members of The Ritz-Carlton Hotel Company and during his career, he transformed the approach of service and hospitality across industries. In part one, Tony and Horst talk about their early days in the hospitality industry and the importance of concentrating on one’s purpose.
To connect with Horst, go to HorstSchulze.com and his book, Excellence Wins, is available wherever books are sold.
About Horst Schulze: A legend and leader in the hotel world, Horst Schulze’s teachings, and vision have reshaped the concepts of service and hospitality across industries.
Mr. Schulze’s professional life began more than 65 years ago as a server’s assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There
Mr. Schulze created the operating and service standards that have become world-famous.
During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.
In 1991, Mr. Schulze was recognized as “corporate hotelier of the world” by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America.
After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave
Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.
Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.” In 2022, Auburn University announced its school of hospitality would forevermore be named The Horst Schulze School of Hospitality Management.