Saurajit wraps up his talk with Tom Farrah, the Senior Vice President and Chief Information Officer of Vistra, an energy company that provides essential resources for customers, commerce, and communities. Tom has shared with us his journey in information technology, from his early days at IBM to his current role at Vistra. In the final part of our conversation, we discuss the impact of the experience economy and how customers today expect fast, easy, and personalized interactions with any organization. Plus, Saurajit and Tom discuss how a CIO can deliver on those expectations by leveraging data, analytics, cloud, and automation. Tom also shares some of the best practices and lessons learned from his experience in creating customer-centric IT solutions and talks about the mindset all tech leaders need to embrace. If you want to hear more from one of the most influential and inspiring IT leaders in the world, check out this episode of Demistifying IT!
About Tom Farrah: Before joining Vistra, Farrah most recently served as senior vice president of business transformation of Keurig Dr Pepper. During his 15 years with KDP, he held various positions within information technology, including chief information officer from 2011 to 2018, vice president of global infrastructure and IT operations, and later as vice president of IT, supply chain, architecture, and information management. Prior to KDP, Farrah held senior level IT positions at General Motors, Pfizer, and Electronic Data Systems.
Hosted By: Bhopi Dhall & Saurajit Kanungo